Guarantees and Service Plans
Do you offer any guarantees on your merchandise?
All items come with a one-year manufacturer’s guarantee against defects.
In addition, you may purchase a Jewelry and Watch Care Plan by contacting the Customer Care Department at Andrew’s Express Jewelers.
Care Plans offered include one, two, three, five year plans as well as lifetime coverage. The Care Plans are available for jewelry and watches and are offered by Montage Jewelry Care program through Andrew’s Express Jewelers. Montage is an industry-leading care plan helping people protect their most treasured possessions for more than 40 years.
Coverage through the Jewelry Care Plan includes:
One ring re-sizing
Rhodium replating
Earring back replacement
Clasp and chain repair
Prong retipping
Soldering
Pearl restringing
Accent stone from defective mounting
Coverage through the Watch Care Plan includes:
Movement
Crystal
Crown
Stem
Water damage
One strap replacement per year
One-time refurbishment for case, bracelet or clasp.
If you are near Andrew’s Express Jewelers in Northridge, California, you may take your merchandise to Andrew’s Express Jewelers in the Northridge Fashion Center to initiate a claim. If you are not in Southern California, you may contact Montage at montagejewelrycare.com to initiate a service under this plan.