Guarantees and Service plans

Guarantees and Service Plans


Do you offer any guarantees on your merchandise?

All items come with a one-year manufacturer’s guarantee against defects.

In addition, you may purchase a Jewelry and Watch Care Plan by contacting the Customer Care Department at Andrew’s Express Jewelers. 


Care Plans offered include one, two, three, five year plans as well as lifetime coverage.  The Care Plans are available for jewelry and watches and are offered by Montage Jewelry Care program through Andrew’s Express Jewelers.  Montage is an industry-leading care plan helping people protect their most treasured possessions for more than 40 years.

Coverage through the Jewelry Care Plan includes:


One ring re-sizing

Rhodium replating

Earring back replacement

Clasp and chain repair

Prong retipping


Pearl restringing

Accent stone from defective mounting


Coverage through the Watch Care Plan includes:






Water damage

One strap replacement per year

One-time refurbishment for case, bracelet or clasp.

If you are near Andrew’s Express Jewelers in Northridge, California, you may take your merchandise to Andrew’s Express Jewelers in the Northridge Fashion Center to initiate a claim.  If you are not in Southern California, you may contact Montage at to initiate a service under this plan.

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