Return and Refunds

What is the Andrew’s Express Jewelers return and refund policy?

If for any reason you are not satisfied with your purchase made through the website,, you may return it within 14 days to Andrew’s Express Jewelers in the Northridge Fashion Center.

Purchases made in the store may be exchanged only, within 30 days of purchase, if the jewelry is in original condition (unaltered.)

We do not offer refunds or returns on merchandise purchased in the store.

Watches purchased in the store may be exchanged within 30 days of purchase if the watch is in original condition (unworn and unaltered), and accompanied by the original packaging, instructions, and warranty documents. 

Custom designed merchandise and engraved items cannot be returned or exchanged. 

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