Online Order
Do you ship orders outside the United States?
No, we are only able to ship orders to street addresses in the 50 United States.
How will I know when my order is ready for pick up if I choose to send it to the store?
You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.
When will my credit card be charged for my purchase?
Your credit card will be charged for your purchase the day the merchandise is shipped.
Will I have to pay shipping charges if I request in-store pick up?
No, there are no shipping charges applied to orders shipped to the store.
Can I have someone other than me pick up my order?
No, for security reasons, the person who ordered the merchandise must be the one to pick up the order.
What do I need to bring with me to the store to pick up my order?
You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.
Do I have the ability to cancel my andrewsexpressjewelers.com order?
Orders may not be canceled once placed. Please contact customer service if you wish to cancel your order. Return policy will apply.